Learner Guide-BSBLDR602 Provide leadership across the organisation MSM fillers and bleach * We

fillers and bleach * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTICT819 Lead analysis of information and communications technology business strategy ICTTEN824 Manage network testing strategies ICTICT818 Develop knowledge management strategies ICTTEN817 Plan transmission networks ICTICT822 Manage automated ICT system applications ICTTEN823 Manage voice

Units of competency ICTSAS211 Develop solutions for basic ICT malfunctions and problems ICTICT219 Interact and resolve queries with ICT clients ICTSAS213 Maintain the integrity of ICT systems ICTSAS210 Update and maintain hardware

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMVER402 Verify liquid measuring instruments using volume measures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-BSBLDR602 Provide leadership across the organisation MSM fillers and bleach * WeOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce