Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM Core units AHCWHS503 Manage workplace

Core units AHCWHS503 Manage workplace health and safety processes AHCWRK513 Write and present reports AHCWRK520 Develop workplace policy and procedures for environment and sustainability Elective units AHCBUS511 Manage enterprise staff requirements Group A AHCBUS515 Prepare estimates

procedures and programs TLIE0010 Identify

health and well-being education CHCFAM009 Facilitate family intervention strategies CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and monitor energy management * We can develop additional elective units that are not listed on request (Please contact us for further information)

enter and verify programs in supervisory control and data acquisition systems* * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM Core units AHCWHS503 Manage workplaceOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of