Learning and Assessment Kit-ICT40120 Certificate IV In Information Technology (Database Development) SCORM Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Units of competency SISSSCO015 Prepare participants for sport competition HLTAID011 Provide First Aid SISSSPT001 Implement sport injury prevention and management strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs MSFGG4024 Assess designed glass conservation requirements MSFGG4025 Apply innovation in contemporary designed glass MSFGG4018 Use specialised glass and glazing industry applications MSFGG4019 Manage glass and glazing industry production scheduling MSFGG4020 Perform laser measurement and levelling of glass windows and doors BSBLDR412 Communicate effectively as a workplace leader * We can develop additional elective units that are not listed on request (Please contact us for further information)

Session Plans The session plan enables trainers to deliver effective

cords and accessories for low voltage circuits UEEEL0024 Test and connect alternating current (a

Learning and Assessment Kit-ICT40120 Certificate IV In Information Technology (Database Development) SCORM Core units BSBDIV501 Manage diversityOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to