Learner Resources-BSB20215 Certificate II in Customer Engagement Class Activity Book policies and procedures in the

policies and procedures in the construction industry CPCCCM2010B Work safely at heights CPCCCM3001C Operate elevated work platforms CPCCPD2012A Use painting and decorating tools and equipment CPCCPD3021A Prepare surfaces for painting CPCCPD3023A Apply texture coat paint finishes by brush

Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2205 Follow WHS policies and procedures FWPCOR2207 Maintain quality and product care Elective units FWPCOT3203 Weigh loads FWPCOT2202 Rack material FWPCOT2234 Dock material to length FWPCOT2206 Stack and bind material FWPCOT2231 Pack products * We can develop additional elective units that are not listed on request (Please contact us for further information)

safety and wellbeing CHCECE032 Nurture babies and toddlers CHCECE033 Develop positive and respectful relationships with children CHCECE035 Support the holistic learning and development of children CHCECE034 Use an approved learning framework to guide practice CHCECE036 Provide experiences to support children’s play and learning CHCECE037 Support children to connect with the natural environment CHCECE038 Observe children to inform practice CHCECE054 Encourage understanding of Aboriginal and/or Torres Strait Islander Peoples cultures CHCECE055 Meet legal and ethical obligations in children’s education and care CHCCEC056 Work effectively in children’s education and care CHCPRT001 Identify and respond to children and young people at risk HLTAID012 Provide First Aid in an education and care setting

Core units BSBADV602 Develop an advertising campaign BSBMGT616 Develop and implement strategic plans BSBMKG609 Develop a marketing plan Elective Units BSBSUS501 Develop workplace policy and procedures for sustainability BSBMGT608 Manage innovation and continuous improvement BSBMGT605 Provide leadership across the organisation BSBINN601 Lead and manage organisational change BSBINM601 Manage knowledge and information BSBFIM601 Manage finances BSBADM502 Manage meetings BSBHRM602 Manage human resources strategic planning BSBMGT615 Contribute to organisation development Additional electives BSBMKG603 Manage the marketing process BSBRSK501 Manage risk BSBMKG607 Manage market research BSBMKG608 Develop organisational marketing objectives * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Learner Resources-BSB20215 Certificate II in Customer Engagement Class Activity Book policies and procedures in theOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all