PowerPoint-TLII0005 Apply customer service skills Course Units of competency SITXFIN004 Prepare

Units of competency SITXFIN004 Prepare and monitor budgets BSBFRA402 Establish a franchise SITXHRM006 Monitor staff performance SITXFIN006 Manage revenue SITXWHS004 Establish and maintain a work health and safety system * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units MSFGG4009 Apply standards and codes of practice for the glass industry MSFGG4010 Use glass industry data systems MSFGG4011 Manage glass industry production scheduling MSFGG4012 Perform laser measurement and levelling for glass windows and doors in buildings BSBCUS501 Manage quality customer service BSBLDR403 Lead team effectiveness BSBPMG409 Apply project scope management techniques BSBCUS402 Address customer needs BSBRSK401 Identify risk and apply risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AMPCOM401 Build productive and effective workplace relationships AMPMSY301 Apply food animal anatomy and physiology to inspection processes AMPMSY302 Recognise signs of emergency and notifiable animal diseases AMPMSY413 Recognise diseases and conditions during inspection of food animal AMPQUA401 Support food safety and quality programs AMPQUA402 Maintain good manufacturing practice in meat processing AMPWHS201 Sharpen and handle knives safely AMPWHS401 Monitor workplace health and safety processes Electives BSBXCM401 Apply communication strategies in the workplace AMPLSK301 Handle animals humanely while conducting ante-mortem inspection AMPMSY402 Perform ante and post-mortem inspection – Bovine AMPLDR404 Manage own work performance and development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM006 Develop and manage social media and online strategies SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and monitor energy management MSS405087 Investigate energy management as a business issue * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-TLII0005 Apply customer service skills Course Units of competency SITXFIN004 PrepareOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered