Learner Guide-BSBCUS401 Coordinate implementation of customer service strategies Learner Guide Core units MEM12023A Perform engineering

Core units MEM12023A Perform engineering measurements MEM12024A Perform computations MEM14004A Plan to undertake a routine task MEM14005A Plan a complete activity MEM15002A Apply quality systems MEM15024A Apply quality procedures MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Core units MSL943004 Participate in laboratory or field workplace safety MSL952001 Collect routine site samples MSL974022 Undertake environmental field-based monitoring MSMENV472 Implement and monitor environmentally sustainable work practices MSS024014 Implement environmental management plans and procedures MSS024015 Apply an understanding of environmental principles to a site MSS024016 Process and present environmental data MSS025017 Assist with assessing site environmental indicators MSS025018 Assess the environmental risk and impact of a project activity or process MSS025019 Report environmental data MSS025020 Provide environmental information to customers Elective units CPPWMT4009 Conduct waste audits MSL975042 Design and supervise complex environmental field surveys MSL975045 Perform laboratory-based ecological techniques` MSL975051 Supervise geotechnical site investigations MSS015011 Conduct a sustainability energy audit BSBWHS419 Contribute to implementing WHS monitoring processes MSL904002 Perform standard calibrations CUAPHI302 Capture photographic images HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain basic static machines MSFFM2011 Apply manufactured board conversion techniques MSFFM3009 Produce manual and computer-aided production drawings MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSFGN3002 Estimate and cost job TLID2003 Handle dangerous goods/hazardous substances Elective units MSFFM2003 Select and apply hardware MSFFM2004 Apply sheet laminates by hand MSFFM2005 Join solid timber MSFFM2007 Follow plans to assemble production furniture MSFFM2008 Bend and form cane MSFFM2009 Construct cane furniture MSFFM2012 Set up

aggressive or abusive customers SIRXPDK001 Advise on products and services SITXFSA006 Participate in safe food handling practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system BSBMED303 Maintain patient records BSBMED302 Prepare and process medical accounts BSBMED305 Apply the principles of confidentiality

Learner Guide-BSBCUS401 Coordinate implementation of customer service strategies Learner Guide Core units MEM12023A Perform engineeringOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce