Assessment Kit-FBPSS00047 Establish an Artisan Food or Beverage Business Skill Set MSA Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS016 Respond to client needs CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCECD001 Analyse and apply information that supports employment and career development CHCECD002 Deliver and monitor contracted employment services CHCECD003 Promote job seekers to employers CHCECD006 Develop and monitor employment plans CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships Elective Units CHCADV001 Facilitate the interests and rights of clients CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS038 Facilitate the empowerment of people receiving support CHCMHS001 Work with people with mental health issues CHCDIS019 Provide person-centred services to people with disability with complex needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT512 Originate and develop concepts CUADES511 Implement design solutions CUADES512 Establish

Core units MEM05006 Perform brazing and/or silver soldering MEM09002 Interpret technical drawing MEM10002 Terminate and connect electrical wiring MEM10009 Install refrigeration and air conditioning plant and equipment MEM10010 Install pipework and pipework assemblies MEM11011 Undertake manual handling MEM12002 Perform electrical/electronic measurement MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MEM18046 Fault find and repair electrical equipment/components up to 1000 volts a

Core units CHCDIV001 Work with diverse people CHCPRP003 Reflect on and improve own professional practice HLTAAP001 Recognise healthy body systems HLTPHA005 Conduct small scale compounding and labelling of pharmaceutical products HLTPHA006 Provide assistance in dispensary administration HLTPHA007 Conduct small scale compounding and labelling of aseptic pharmaceutical products HLTPHA008 Support pharmacist communication with clients and other health professionals HLTPHA009 Support pharmacists in the collection and presentation of workplace data and information HLTWHS003 Maintain work health and safety TAEDEL402A Plan

Assessment Kit-FBPSS00047 Establish an Artisan Food or Beverage Business Skill Set MSA Units of competency BSBOPS404 ImplementOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of