Unit Knowledge Guide-SITXCCS011 Interact with customers SIT Core units ICTTEN202 Use hand

Core units ICTTEN202 Use hand and power tools ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN211 Work effectively in a telecommunications network environment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTWOR308 Provide customer service to telecommunications customers Elective units BSBSUS201 Participate in environmentally sustainable work practices CPCCWHS2001 Apply WHS requirements

service and repair track type drive and support systems AURKTA111 Diagnose and repair mobile plant hydraulic systems AURKTB101 Diagnose and repair mobile plant braking systems AURKTD102 Diagnose and repair mobile plant steering systems AURKTQ101 Diagnose and repair mobile plant final drive assemblies AURKTX101 Diagnose and repair powershift transmissions AURTTC103 Diagnose and repair cooling systems AURTTF105 Diagnose and repair engine forced-induction systems AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURETH002 Service and maintain battery electric vehicles AURETH101 Depower and reinitialise battery electric vehicles AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR010 Repair wiring harnesses and looms AURETR011 Install basic ancillary electrical systems and components AURHTQ102 Diagnose and repair heavy commercial vehicle final drive assemblies AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURLTZ101 Diagnose and repair light vehicle emission control systems AURLTB103 Diagnose and repair light vehicle hydraulic braking systems AURLTE001 Remove and install light vehicle engine assemblies AURLTE102 Diagnose and repair light vehicle engines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Session PlansThe session plan enables trainers to deliver effective

Units of competency ICTCYS609 Evaluate threats and vulnerabilities of IoT devices ICTIOT502 Program IoT devices ICTIOT503 Design and test IoT devices and networks * We can develop additional elective units that are not listed on request (Please contact us for further information)

AMPMGT602 Monitor and manage organisational legal responsibilities AMPMGT603 Manage meat processing systems to maintain and improve product quality BSBFIN601 Manage organisational finances BSBLDR601 Lead and manage organisational change BSBLDR602 Provide leadership across the organisation BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SITXCCS011 Interact with customers SIT Core units ICTTEN202 Use handOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner