LLND Kit-BSBITU302 Create electronic presentations Session Plan aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIICCM202E Identify

charge and replace batteries and jump-start vehicles AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTB101 Diagnose and repair heavy vehicle air braking systems AURHTD102 Diagnose and repair heavy commercial vehicle steering systems AURHTD103 Diagnose and repair heavy commercial vehicle suspension systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURTTA006 Inspect and service hydraulic systems AURTTA104 Carry out servicing operations AURTTA118 Develop and carry out diagnostic test strategies AURTTC103 Diagnose and repair cooling systems AURTTF102 Inspect and service diesel fuel injection systems AURTTF105 Diagnose and repair engine forced-induction systems AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTQ001 Inspect and service final drive assemblies Elective Units AURHTX101 Diagnose and repair heavy vehicle manual transmissions AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURETR120 Diagnose and repair network electronic control systems AURETR132 Diagnose and repair automotive electrical systems AURETR143 Diagnose and repair electronic body management systems AURETR144 Diagnose and repair integrated engine and transmission management systems AURETU103 Service air conditioning and HVAC systems AURETU104 Diagnose and repair air conditioning and HVAC components AURHTB107 Diagnose and repair heavy commercial vehicle electronic braking systems AURHTD104 Carry out heavy vehicle wheel alignment operations AURHTE001 Remove and install heavy vehicle engine assemblies AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURHTX104 Diagnose and repair heavy vehicle clutch systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEDES511 Design and develop strategies for training and assessment TAEDES515 Evaluate training TAEPDD511 Maintain and enhance professional practice Elective units TAEASS512 Design and develop assessment tools TAEASS511 Lead assessment TAEASS513 Lead assessment moderation and validation processes TAEASS514 Develop and implement plans for recognition of prior learning TAEDEL511 Facilitate e-learning TAEDEL512 Lead training facilitation BSBTWK501 Lead diversity and inclusion TAELLN511 Lead the development of adult literacy skills TAELLN512 Lead the development of adult numeracy skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS211 Participate in sustainable work practices RIICOM201E Communicate in the workplace RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIGOV201E Comply with site work processes/procedures RIIERR302E Respond to local emergencies and incidents (c) RIIERR205D Apply initial response first aid RIICCM208D Carry out basic levelling RIIENV201E Identify and assess environmental and heritage concerns * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-BSBITU302 Create electronic presentations Session Plan aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational