Learner Resources-FNS41815 Certificate IV in Financial Services SIT aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

draw and construct routine 2D and 3D shapes for work FSKNUM017 Use familiar and routine maps and plans for work FSKNUM018 Collect data and construct routine tables and graphs for work FSKDIG003 Use digital technology for non-routine workplace tasks FSKLRG009 Use strategies to respond to routine workplace problems FSKLRG010 Use routine strategies for career planning FSKLRG012 Apply strategies to plan and manage complex workplace tasks FSKLRG013 Apply strategies to respond to complex workplace problems FSKLRG014 Manage strategies for career progression FSKLRG015 Manage own work-related learning FSKLRG018 Develop a plan to organise routine workplace tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBLDR602 Provide leadership across the organisation BSBESB401 Research and develop business plans BSBAUD514 Interpret compliance requirements CUAIND311 Work effectively in the creative arts industry SITXHRM005 Manage volunteers BSBFIN501 Manage budgets and financial plans BSBCMM411 Make presentations BSBHRM525 Manage recruitment and onboarding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAWHS312 Apply work health and safety practices RIIWHS204E Work safely at heights CPCCWHS2001 Apply WHS requirements

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Learner Resources-FNS41815 Certificate IV in Financial Services SIT aggressive or abusive customers *Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all