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configure and secure a small office or home office network ICTSAS410 Identify and resolve client ICT problems ICTSAS412 Action change requests Elective Units ICTNWK401 Install and manage a server Group B ICTNWK404 Install
Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking
Units of competency PSPRAD003 Perform basic radiation measurements PSPRAD011 Work safely with radiation-unsealed source equipment PSPRAD005 Handle and transport radioactive material If you require RPL Kits with comprehensive benchmarking
locate and protect underground services RIICCM203E Read and interpret plans and job specifications RIICCM205F Carry out manual excavation RIICCM206E Support plant operations RIICCM207E Spread and compact materials manually RIICCM208E Carry out basic levelling RIICOM201E Communicate in the workplace RIIRIS301E Apply risk management processes RIISAM201E Handle resources and infrastructure materials and safely dispose of nontoxic materials RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures RIIWMG203E Drain and dewater civil construction sites Elective units RIIMPO318F Conduct civil construction skid steer loader operations RIIMPO321F Conduct civil construction wheeled front end loader operations RIIMPO320F Conduct civil construction excavator operations RIIMPO326E Conduct water vehicle operations RIIVEH304E Conduct tip truck operations If you require RPL Kits with comprehensive benchmarking
RPL Kit-ICTTEN618 Analyse and organise repair of highly complex networks Certificate II configure and secure a smallOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information
