Unit Knowledge Guide-AHCWRK515 Assess new industry developments Certificate II Core units BSBCMM211 Apply communication

Core units BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBWHS211 Contribute to health and safety of self and others FNSINC311 Work together in the financial services industry Elective units FNSACC323 Perform financial calculations FNSFLT212 Develop and use savings plans FNSFLT213 Develop knowledge of debt and consumer credit BSBTEC302 Design and produce spreadsheets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUADES512 Establish

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

assemble and dismantle utilities industry components UEECD0020 Fix and secure electrotechnology equipment UEECD0044 Solve problems in multiple path circuits UEECD0046 Solve problems in single path circuits UEECD0051 Use drawings

Core units CHCCCS007 Develop and implement service programs CHCCOM002 Use communication to build relationships CHCCSM013 Facilitate and review case management CHCDEV005 Analyse impacts of sociological factors on people in community work and services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCGRP002 Plan and conduct group activities CHCLEG003 Manage legal and ethical compliance CHCMHS001 Work with people with mental health issues CHCPRP001 Develop and maintain networks and collaborative partnerships CHCPRT025 Identify and report children and young people at risk CHCYTH013 Engage respectfully with young people CHCYTH014 Work effectively with young people in the youth work context CHCYTH021 Support youth programs CHCYTH024 Manage service response to young people in crisis HLTWHS003 Maintain work health and safety Electives CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs CHCCCS004 Assess co-existing needs CHCCCS016 Respond to client needs CHCCCS037 Visit client residence CHCCDE024 Support community action * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-AHCWRK515 Assess new industry developments Certificate II Core units BSBCMM211 Apply communicationOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner