SCORM Compliant Package-AURSAA001 Process customer complaints in an automotive workplace TLI Units of competency HLTAAP001 Recognise

Units of competency HLTAAP001 Recognise healthy body systems HLTHPS007 Administer and monitor medications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Each LLND Kit includes a qualification-specific assessment designed to evaluate the four foundational skill domains - Language

health and work practices Elective units BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBSMB406 Manage small business finances SHBBBOS001 Apply cosmetic tanning products * We can develop additional elective units that are not listed on request (Please contact us for further information)

Model answers and benchmark responses

frame and associated components AURVTT015 Fabricate and install canvas products for automotive and marine MEM11010B Operate mobile load shifting equipment MEM11011B Undertake manual handling MEM14004A Plan to undertake a routine task MEM15024A Apply quality procedures MEM18001C Use hand tools MEM18002B Use power tools/hand held operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AURSAA001 Process customer complaints in an automotive workplace TLI Units of competency HLTAAP001 Recognise* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.