Learner Guide-BSBLDR511 Develop and use emotional intelligence FWP Customise branding and layout for

Customise branding and layout for your RTO

HLTMSG009 Develop massage practice

Core units AHCWHS201 Participate in work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK209 Participate in environmentally sustainable work practices FBPFSY2001 Implement the food safety program and procedures FBPOPR1010 Carry out manual handling tasks FBPOPR2070 Apply quality systems and procedures Elective units AHCMOM203 Operate basic machinery and equipment AHCPCM204 Recognise plants HLTAID011 Provide First Aid AHCPMG202 Treat plant pests

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Units of competency CUAAHL504 Deliver and monitor arts and health programs CUAAHL401 Work effectively in arts and health * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-BSBLDR511 Develop and use emotional intelligence FWP Customise branding and layout forOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce