Learning and Assessment Kit-SISXCCS005 Monitor and evaluate customer service MEM Core units AVIE0005 Complete a

Core units AVIE0005 Complete a Notice to Airmen (NOTAM) AVIF0020 Manage human factors and situational awareness in an aviation operational environment AVIF0028 Manage aviation risk AVIG0004 Apply regulatory obligations AVIG0005 Conduct aviation on-the-job training AVIH0007 Operate remote pilot aircraft systems under night visual line of sight (NVLOS) AVIN0006 Manage RPAS assets AVIP0001 Manage RPAS applications

Core units FBPRBK2002 Use food preparation equipment to prepare fillings FBPRBK2005 Maintain ingredient stores FBPRBK3005 Produce basic bread products FDFFS2001A Implement the food safety program and procedures FDFOHS2001A Participate in OHS processes FDFOP2061A Use numerical applications in the workplace FDFOP2064A Provide and apply workplace information Elective units FBPRBK3014 Produce sweet yeast products FBPRBK3009 Produce biscuit and cookie products FDFOP2005A Work in a socially diverse environment HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBTEC101 Operate digital devices ICTICT211 Identify and use basic current industry specific technologies BSBOPS101 Use business resources FSKDIG002 Use digital technology for routine and simple workplace tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTDAT502 Conduct significance tests ICTDAT501 Gather

policies and procedures in the construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SISXCCS005 Monitor and evaluate customer service MEM Core units AVIE0005 Complete aOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to